1. General

These Terms and Conditions apply exclusively to legal transactions between Food Factory and the responsible pizza delivery service for the corresponding delivery area (hereinafter "Food Factory"), as well as their customers in the context of order facilitation through the website foodfactory.fasteat.ch. The services provided by Food Factory through the foodfactory.fasteat.ch online ordering service are solely offered in accordance with these Terms and Conditions (hereinafter "T&Cs"). By placing an order, the customer confirms that they have read, understood, and unconditionally accepted the T&Cs. Food Factory reserves the right to change the T&Cs at any time. The version of the T&Cs published on foodfactory.fasteat.ch at the time of the order is decisive.

2. Business Activity and Content of the foodfactory.fasteat.ch Online Ordering Service

The foodfactory.fasteat.ch online ordering service allows customers to order food and drinks available at Food Factory online. This service is available exclusively for deliveries in Switzerland.

The foodfactory.fasteat.ch online ordering service represents an additional sales channel for the assortment of Food Factory. It is possible that the assortment on foodfactory.fasteat.ch differs from that on other ordering channels of Food Factory. Restrictions of the online ordering service remain reserved.

3. Order and Delivery

Orders are placed by the customer online on the website foodfactory.fasteat.ch. By placing the order, the customer submits a binding and final offer to purchase the selected products under the stated terms within the ordering process. The acceptance of the order is usually confirmed by Food Factory via email. Food Factory reserves the right to refuse delivery without giving reasons. The resale of the products is only permitted in Food Factory's own stores; resale is generally prohibited.

The minimum order value specified on foodfactory.fasteat.ch for the respective delivery area is binding. If this value is not reached by the ordered products, an additional charge will automatically be calculated to make up the difference between the order value and the minimum order value.

For delivery by the courier service, the customer's address and telephone number, as well as the order, will be recorded. The delivery address must be in Switzerland. All deliveries are made to the address provided by the customer.

Food Factory strives to meet the specified delivery times. However, these are non-binding estimated times, for which Food Factory assumes no liability. Late deliveries generally do not entitle the customer to cancel the order or request a partial or full refund of the purchase price.

If an order cannot be or can only be difficultly executed for reasons not attributable to Food Factory (e.g., incorrect delivery address, customer absence, etc.), Food Factory can be released from the delivery obligation unless the customer promptly provides additional information. The customer is not entitled to a re-delivery or compensation for damages.

Due to short delivery times and the perishable nature of the products, orders cannot be changed or canceled, and delivered products cannot be returned or exchanged.

4. Prices and Payment

The prices stated at the time of ordering on foodfactory.fasteat.ch or in the online shop are binding. Prices are stated in Swiss Francs and include delivery costs and VAT.

Payment is made by the customer via debit card, credit card, or Twint on foodfactory.fasteat.ch or in cash upon delivery. Payment by invoice is only possible by prior agreement.

5. Youth Protection

The sale of alcoholic beverages is only permitted to persons aged 16 and over for beer, wine, and cider, and aged 18 and over for spirits, aperitifs, and alcopops. By placing an order on foodfactory.fasteat.ch, the customer confirms they are at least 16 or 18 years old and thus entitled to purchase alcoholic beverages.

When delivering alcoholic products, Food Factory may require identity verification. If the customer cannot adequately identify themselves or prove the minimum age, Food Factory reserves the right to refuse delivery of such products and cancel this part of the order. Any claims from the customer in this regard are excluded.

6. Duty of Care of the Customer

The customer agrees to provide truthful, accurate, up-to-date, and complete information about their person and delivery address in the order form. Food Factory assumes no liability for losses or damages resulting from the failure to fulfill these obligations.

Food Factory reserves the right to verify the information and exclude individuals who disregard the T&Cs from the online ordering service.

7. Availability and Modification of the Website foodfactory.fasteat.ch

Although Food Factory strives to ensure the highest possible availability of the website foodfactory.fasteat.ch and the foodfactory.fasteat.ch online ordering service, availability cannot be guaranteed.

Food Factory reserves the right to modify, interrupt, or discontinue the foodfactory.fasteat.ch online ordering service temporarily or permanently, with or without notice to the customer. Food Factory is not liable for such changes, interruptions, or discontinuations.

8. Links

The website foodfactory.fasteat.ch may contain links to other external websites or sources. Food Factory has no control over the availability or content of such websites or sources and therefore assumes no responsibility for their content.

9. Warranty and Liability

The customer expressly agrees that the use of the foodfactory.fasteat.ch online ordering service is at their own risk. Food Factory may use ingredients and additives that may cause allergies or intolerances. Customers with food allergies are advised to contact Food Factory by phone before placing an order to inquire about current allergens.

Food Factory is not liable for force majeure events, such as failure of telephone lines or internet connections, labor disputes, governmental actions, unforeseeable failures of transport means or energy, pandemics, or other unavoidable events. This also applies if these events occur with a service provider of Food Factory. Food Factory is generally not liable for late or incorrect deliveries.

10. Data Protection

Food Factory informs the customer that personal data is collected and processed as part of contract fulfillment and for marketing purposes. By accepting these T&Cs, the customer agrees to the processing of their data by Food Factory. The processing of personal data is subject to the provisions of the privacy policy.

11. Applicable Law and Jurisdiction

This contract is governed by Swiss law. Disputes are exclusively decided by Swiss courts.